The following are rules of appropriate behavior for The Spa at ITMS massage clients. While these rules are by no means comprehensive, they do provide the therapist, as well as the client, with solid guidelines for a secure, professional environment where safe, therapeutic work can take place. By signing the Client Intake and Update Form, the client has read, understood and agrees to comply with the policies listed below.
We require a 24 hour notice for cancellation.
First time clients will be required to put down a deposit, pay in full, or place a credit card on file for their first service. By receiving a confirmation of appointment you are authorizing a charge to the credit card in the event of missing your appointment without the proper notification.
Clients who miss an appointment without giving a 24 hour notice will be required to pay in full, in advance for any future appointments.
Clients who miss two appointments without giving a 24 hour notice will be refused any future service.
Massage/bodywork is not appropriate care for an infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If you are showing symptoms of an illness the therapist has the right to refuse treatment and you will be charged for the appointment.
Appointments start promptly at the time confirmed.
Clients should arrive no later than ten minutes prior to appointment.
Clients arriving late for a scheduled appointment time can expect their spa session to be shortened to the allotted time and no discount will be offered.
Clients will refrain from bringing babies, children or pets to spa sessions.
Clients will refrain from bringing food to spa sessions.
Clients will dress and undress in private.
Therapists will ensure clients are properly draped throughout session.
Inappropriate contact with the therapist is forbidden and will result in a terminated session and a permanent ban from The Spa at ITMS including school clinics. All client-initiated contact with a therapist is prohibited, excluding a handshake.
Sexual conversation, sexual innuendo, sexual jokes, etc. will not be tolerated and will result in a terminated session and a permanent ban from The Spa at ITMS including school clinics.
Therapists may not form relationships with clients outside the clinical setting.